All Your Communications Within Teams
Intermedia phone functionality, contact centre capabilities, and advanced archiving all integrated with Microsoft Teams for a seamless, embedded experience.
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Unite For Teams: All-in-One Solution
Unite for Teams is designed to transform how you communicate and collaborate. If your business relies on Microsoft Teams for collaboration (chat, meetings, files), this integration is the perfect solution to enhance your efficiency, streamline your operations, and boost productivity—all within the familiar Teams app.
Learn more about Unite
Contact Centre for Microsoft Teams
Intermedia integrates an AI-powered Contact Centre directly into Microsoft Teams, eliminating the need for an extra Teams Phone licence and consolidating communication to eliminate productivity gaps. Businesses can deploy Contact Centre either alongside Intermedia Unite for a fully embedded experience, or as a standalone solution within Teams, offering flexible options to enhance customer service.
Learn more about Contact Centre
Archiving with Microsoft Teams
Capture, retain and search your Unite and Contact Centre interactions within Teams. Through Archiving’s centralised platform, organisations can effectively manage their communications, safeguard their operations, build insights across all available channels, and support various productivity, legal, and compliance requirements.
Learn more about Archiving
Embedded Teams Experience
Explore how Unite's advanced communication features, Contact Centre, and Archiving work together with Microsoft Teams collaboration features, all inside the Teams app.
| FEATURE |  Use Teams for |
Use Unite for |
Use CC for |
|---|---|---|---|
| Chat/Instant Messaging | • | ||
| Video Meetings | • | ||
| File Sharing & Cloud Storage | • | ||
| Enterprise PBX (100+ Calling Features) | • | ||
| Unlimited Calling (Domestic + 33 countries) | • | ||
| Archiving for Teams and Communications Data (Retention options up to 10 years) |
• | • | |
| Call Monitor, Barge, Whisper | • | • | |
| Unite Mobile App | • | • | |
| Advanced Hunt Groups | • | ||
| 3rd Party Integrations (Salesforce, ServiceNow, NetSuite, and more) |
• | • | |
| Dashboard & Reports | • | • | |
| Advanced Reporting and Analytics | • | ||
| Omnichannel Support (Voice, Chat, Email) | • | ||
| Intelligent Call Routing | • | ||
| Call Queuing | • | • | |
| Interactive Voice Response (IVR) | • | ||
| Customer Self-Service Tools | • | ||
| Outbound Customer Engagement (Voice, Email) | • | ||
| AI Interaction Summary | • | ||
| AI Sentiment Analysis | • | ||
| Real-Time Agent Management | • | ||
| AI Workforce Engagement | • | ||
| AI Quality Management | • | ||
| Post-Call Survey | • |
MICHAEL SACHS